Stevens Group, Inc.

Introduction to Process Management Principles - Course Number PTS101

This one-day workshop is for individuals and teams who would like to gain an overview of the key concepts and techniques for transitioning to process-based management. The course is based on the CAM-I book - The Road to Excellence: Becoming a Process-Based Company and ongoing research in process management. The content of the course is designed to provide attendees a general awareness and understanding of the key factors in successful implementation of process management.

This 8-hour workshop combines lecture, exercises and case examples for attendees to gain hands-on experience in analyzing and improving business processes.

Topics Covered:

Process Clarity Understand how to identify and define cross-functional business processes.	Process Awareness Understand the value of a communications, marketing and change management plan in obtaining buy-in and support for process-based management.
Process Ownership Examine the roles and responsibilities to facilitate the evaluation and management of end-to-end business processes.	Process Analysis & Design Learn to gather process details for analyzing the current process environment and developing improved process designs.
Process-based Performance Measures Learn the tools and techniques for developing an integrated set of measures based on customer expectations and process performance.	Continuous Process Improvement Learn what's required to embed ongoing process management and improvement into the organization.

Process management is a core competency in leading companies where the focus is on customer expectations and operational excellence. Take this opportunity to learn what is required to becoming a process-based company.

Who Should Attend

This workshop is recommended for individuals and managers responsible for implementing process management, organizations interested in developing an integrated approach for transitioning to process-based management and organizations wanting to evaluate their own internal process management approach.

Back to course listing