Provides performance excellence assessments based on either Malcolm Baldrige, or Process Based Management criteria. We provide clients with a full feedback report including key findings, scoring graphs, detail strengths and opportunities for improvement and action plans for addressing critical gaps.  

  • Baldrige-based
Uses the current year Baldrige criteria and full question set.
  • Process Based Management
Assessment developed in conjunction with Process Strategy Group to evaluate an organizations progress towards implementing process-based management.

Process Documentation

To understand how a business process operates, it must be defined and documented in a way that is easy to visualize how all activities interact from beginning to end. Use of our methodology and toolset ensures clients get a complete understanding of key components of a process. Through a collaborative approach with emphasis on knowledge transfer, the following is provided:

  • Process maps with activity descriptions
  • Performance measures
  • Process based procedures
  • Role involvement analysis
  • Prioritized problems and disconnects
  • Product and service paths
  • Technology enablers
  • Process inputs and outputs
  • Data usage
  • Process specification manual

Crucial to the success of any initiative is a clear understanding of the process environment being analyzed. This first step of defining and documenting a business process ensures that decisions to improve or redesign a process are based on a sound foundation instead of assumptions.

Performance Analysis

The analysis of process performance begins by understanding the three key factors which have the most impact on overall performance - cost, time and quality. A performance assessment consisting of the following is provided:

  • Product / Service cycle times
  • Cycle time analysis at a departmental, role and product level
  • Cost analysis
  • Value added analysis
  • Service level agreement points

These performance metrics help to identify potential areas of improvement or redesign. Once target areas are redesigned they can be tested and benchmarked against the existing process to ensure true improvement occurs.

Process Design & Implementation

Effective process designs, whether incremental improvements or complete redesigns, should always be assessed in terms of improved customer value and performance impact prior to deployment. A complete set of process "blueprints" that clients can utilize to ensure successful implementations are provided. These blueprints are essential in:

  • Communicating new process designs and responsibilities to performers
  • Creating process based procedures for use in deployment
  • Identifying and defining system capabilities linked to new process capabilities
  • Identifying performance measurement points and criteria
  • Estimating performance expectations in terms of cost, time and resources
  • Developing accountabilities for job design
  • Specifying detailed IT requirements
  • Managing migration to the new environment
  • Identifying and defining data requirements to support new designs

Implementation of new process designs is the beginning of an ongoing performance management program that relies on constant innovation and continuous improvement of key business processes.

Stevens Group, Inc. provides a comprehensive process framework that enables clients to easily manage the transformation to a process-centered environment.

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